Mindstate Psychology - Notice history

All systems operational

Telephone - Operational

100% - uptime
Sep 2024 · 100%Oct · 99.92%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Email - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

SMS / Appointment Reminders - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Client Portal - Operational

100% - uptime
Sep 2024 · 100%Oct · 99.99%Nov · 99.75%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

Client Portal Incident
  • Resolved
    Resolved

    Issues regarding access to the client portal have been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with access to the client portal. We are investigating and hope to have it resolved as soon as possible.

Client Portal Incident
  • Resolved
    Resolved

    Issues regarding access to the client portal have been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with access to the client portal. We are investigating and hope to have it resolved as soon as possible.

Client Portal Incident
  • Resolved
    Resolved

    Issues regarding access to the client portal have been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with access to the client portal. We are investigating and hope to have it resolved as soon as possible.

Client Portal Incident
  • Resolved
    Resolved

    Issues regarding access to the client portal have been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with access to the client portal. We are investigating and hope to have it resolved as soon as possible.

Oct 2024

Client Portal Incident
  • Resolved
    Resolved

    Issues regarding access to the client portal have been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with access to the client portal. We are investigating and hope to have it resolved as soon as possible.

Client Portal Incident
  • Resolved
    Resolved

    Issues regarding access to the client portal have been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with access to the client portal. We are investigating and hope to have it resolved as soon as possible.

Client Portal Incident
  • Resolved
    Resolved

    Issues regarding access to the client portal have been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with access to the client portal. We are investigating and hope to have it resolved as soon as possible.

Client Portal Incident
  • Resolved
    Resolved

    Issues regarding access to the client portal have been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with access to the client portal. We are investigating and hope to have it resolved as soon as possible.

Client Portal Incident
  • Resolved
    Resolved

    Issues regarding access to the client portal have been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with access to the client portal. We are investigating and hope to have it resolved as soon as possible.

Sep 2024

Inbound Phone Call Failure
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have updated the system and believe the issue to be resolved. We are continuing to monitor to ensure the fix works as expected. If you experience any issues, please contact our reception so we can look into the issue further.

    Thank you for your patience, and we apologise again if these issues have affected you.

  • Investigating
    Investigating

    We are aware of reports that clients are currently unable to call the office phone (9450 1618). Our reception team are still able to make outbound calls, so our suggested work-around is to send an email and our reception team will call you back as soon as possible.

    We do apologies for the inconvenience.

Client Portal Incident
  • Resolved
    Resolved

    Issues regarding access to the client portal have been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with access to the client portal. We are investigating and hope to have it resolved as soon as possible.

Sep 2024 to Nov 2024

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